![]() ![]() We encourage you to take advantage of our sample program and qualified staff if you are not confident with the specifics of your order. We rarely receive returns from our customers because we work together up front to assure that the correct fixture is ordered. We want you to be fully satisfied with your fixtures. Save all cartons and packing material until your claim is resolved. ![]() In the unlikely event you encounter a problem with your order, please notify us within 2 business days. If your schedule does not allow for timely inspection, please contact us to make suitable arrangements. We will not be held liable for products stored on a job site. If you elect not to open a box for a period of time longer than 2 business days, you are assuming responsibility for any damages that may have occurred. Even if you do not intend to install the fixtures right away, you must inspect them. Inspect your shipment immediately upon arrival and note any damage when signing for the shipment. We take full responsibility for the safe arrival of our quality product when you adhere to the following terms. We take great pride in utilizing quality packing methods however, we realize that fixtures may occasionally be damaged in shipping. If your credit card has already been charged for the purchase and your order is cancelled, Brass Light Gallery shall issue a credit to your credit card account in the amount of the incorrect price. Brass Light Gallery reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. In the event that a Brass Light Gallery product is mistakenly listed at an incorrect price, Brass Light Gallery reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Any item with a price of $0.01 is an error, and there may be other instances where a product is priced incorrectly. We diligently maintain our website, but with a catalog of our size errors may occur. ![]() If you have any questions or concerns please contact us! Typographical Errors Finally, we have changed and improved the design of some products and/or components of products over the years. Or, our finishes are hand applied the old fashioned way and may vary from the photograph - especially in the case of aged finishes that may have been installed years before the photo was taken. For example, each piece of alabaster we sell is a unique organic piece of stone that cannot be duplicated. The term "Add to cart as shown" is defined by us as adding an item to your cart with the same SKU as the item in the "on location" photo, but the item shipped will not be the exact item depicted in the photograph. This website features thousands of product photographs taken on site thanks to the graciousness of our customers. mounting posts) are not included in "price as shown". In cases where multiple products are mentioned in a page titled and/or shown in the same photo, the "price as shown" is for one unit. Fixture specification and product availability are subject to change without prior notice. We reserve the right to change prices without notice. All prices are net direct, and are indicated in U.S. A check payment must be received in a timely manner. We accept VISA, MasterCard, American Express, Discover and check payments. No reimbursements will be made nor allowances given for the installation, removal or shipment of the item. If you have a warranty claim, we will repair or replace the item at our discretion. ballasts) are covered by the component manufacturer's warranty. Products utilizing fluorescent or specialized components (i.e. This warranty excludes shades, panels, alabaster stone components, metal finishes, and breakage or defect from: improper installation, improper light bulb usage, alteration or product modification, and misuse or abuse of the product or its components. ![]() WarrantyĪll of our products are guaranteed for a minimum of 2 years under normal use against defects in material, workmanship and operation that impair the use of the product. These terms and conditions supersede any implied or printed information previously supplied by Brass Light Gallery®. If you do not agree to these terms and conditions, please do not use this site. Privacy Policies PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.Īll users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. ![]()
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